warranty

WARRANTY INFORMATION

JEWELRY WARRANTY

LIFETIME JEWELRY WARRANTY

We provide a Limited Lifetime Warranty on all of our jewelry. We guarantee your jewelry to be free of defects in material and craftsmanship. To maintain your warranty coverage please visit our shop or send in your jewelry every 6 months and receive a complimentary cleaning/inspection.

As a future service, we will update the appraised value set forth herein for as long as you own your jewelry, based upon prevailing replacement market conditions.

WHAT IS NOT COVERED

Jewelry that has been abused voids all guarantees. Wearing your jewelry during housework, washing dishes, gardening, working out, swimming in pools and hot tubs is considered abusive treatment.

Precious Gems Jewelers Limited Lifetime Warranty does not apply to lost/stolen items. We recommend insurance to insure against loss or theft. If your insurance company needs an appraisal for an item purchased from us, we will happily provide it free of charge.

If your Precious Gems Jewelers item has been stolen and you have a police report describing the stolen item(s) you may purchase a replacement item at a discounted price.

We guarantee for life, for free, all merchandise made entirely of gold, platinum or silver; all merchandise made entirely of gold, platinum or silver and containing diamonds, rubies or sapphires; all merchandise containing cultured pearls; and all wedding bands made of cobalt and titanium. Due to the nature of cobalt and titanium, the resizing of wedding bands made of those metals is not covered by this warranty. Our unique men’s items constructed from materials such as rubber, leather, stainless steel, carbon fiber and tungsten, are either not meant to last a lifetime or are non-precious metals, and therefore, merchandise containing these materials is not covered by our Free Lifetime Warranty and is not eligible for trade-in or upgrade. With proper care, you should enjoy years of pleasure from these items.

Unfortunately, if an outside jeweler performs repair work on a piece of Precious Gems Jewelers jewelry, we cannot verify or guarantee the work, and the Precious Gems Jewelers lifetime warranty becomes void.

WARRANTY TRANSFERS

Transferring or selling your item to a third party voids the warranty unless it is being transferred or sold within your family.

TRADE-IN POLICY

We offer a trade-in program for any diamond purchase at Precious Gems Jewelers. You will be credited your full purchase price toward a diamond purchase selling for at least twice your original purchase price.

Can other Pricios Gem Jewelers jewelery like pearls and men's jewelery be upgraded of treded in? Because pearls deteriorate over time and other materials such as rubber, leather, stainless steel, carbon fiber and tungsten, are either not meant to last a lifetime or are non-precious metals, we are unable to accept items with those materials for trade in or upgrade. For the same reasons, cobalt and titanium merchandise are also not eligible for trade-in or upgrade.

Can I trade in jewelry that was not purchased at Precious Gem Jewelers? Gold and some precious gemstones may have value on the wholesale market. Therefore, we may be able to offer you a trade-in allowance for your second-hand jewelry, based on the prevailing fair market value of its gemstones and metal. You may then use this allowance toward the purchase of your new pieces.

How much will I receive for my Precious Gem Jewelers diamond, solitaire pendant or solitaire earrings when upgrading?

You will receive the full, original amount you paid toward the purchase of the new diamond, solitaire pendant or solitaire earrings.

How much will I receive for my other Precious Gem Jewelers jewelry if I want to upgrade? For any other Precious Gem Jewelers merchandise made of gold, platinum, diamonds, rubies or sapphires, receive the full value as credit toward another piece of jewelry, provided your new purchase is double the value of the original purchase.

COMPLIMENTARY JEWELRY CLEANING AND REPAIR

Maintaining the beauty of your jewelry is easy. Simply visit our shop every six months or mail in your piece to receive a free cleaning and inspection. This ensures that you maintain your Limited Lifetime Warranty coverage and keep your jewelry looking new. If we determine that your jewelry needs attention we will repair it for free.

If it has been significantly longer than six months since your last cleaning and inspection, bring in your jewelry as soon as possible, and after we have cleaned and inspected it for free, and replaced any gemstones that may be missing and made any necessary repairs at your expense, we will happily reactivate your warranty for free.

HOW TO SHIP YOUR ITEM FOR A CLEANING OR REPAIR

1. Print out and complete our Warranty Cleaning and Maintenance Form

2. Pack your item, a completed Maintenance Form, and a copy of your Precious Gems Warranty in a sturdy box. If you cannot locate your Warranty Card, give us a call and we will email you a new one. Be sure to put enough padding around your jewelry. Do not ship your item in an envelope as it does not provide sufficient protection.

3. To maintain a peace of mind, purchase shipping insurance for the full value of your item. We recommend any signature-required shipping methods from FedEx, UPS, or USPS.

4. Once we receive your item(s) we will call you to give you a time frame and a claim number -- in case you will need to check up on your order. Standard turnaround is 1-2 weeks.

5. When the item has gone through cleaning, inspection, and/or repair we will call you to collect the payment for return shipping. Shipping costs range from $10 to $30 depending on the value of your item.

At Precious Gems Jewelers we are committed to your complete satisfaction. That is why we cover your purchase with our Free Lifetime Warranty.


WATCH WARRANTY

We guarantee our watches to operate and keep accurate time with in manufactures specifications for 1 to 2 years from the date of purchase. Certain watches, whenever specified come with the 2 year warranty.

To ensure your watch provides complete satisfaction for many years to come, please follow the instructions listed below:

  • Avoid placing your watch near devices generating strong magnetic fields. - Wherever possible avoid any impact that might damage your watch or affect its running.
  • Avoid exposing your watch to extreme temperatures or temperature variations (solar radiation, halogen spotlight, etc.).
  • Avoid direct contact with solvents, detergents, perfumes, mosquito repellent or any chemicals, since they may damage your watch's components.
  • If the text WATER RESISTANT or symbol appears on the case back, (Excluding vintage & estate watches) the water resistance of your watch has been tested to at least a pressure of 3 bar, approximately corresponding to a depth of 30 meters. However, the absolute water resistance of a watch may not be permanently guaranteed. It may be affected by aging of the gaskets, accidental impact on the crown or crystal and other external factors. We recommend having your watch's water resistance tested by a Precious Gems Jewelers service once a year.
  • Make sure that the crown is always pushed back into the normal running position, to prevent moisture or dust penetrating into the case.
  • Never operate the crown or chronograph push-buttons when the watch is wet or underwater to prevent water penetrating into the case. We recommend servicing your mechanical watches every 3-5 years.

NATURAL MATERIALS

Leather and other skin straps, fabric straps, natural materials straps

Since these materials are natural, be sure to protect your strap from prolonged exposure to the sun and moisture, so as not to alter its shape and color. Watches containing these materials should not be used underwater.

Mother of pearl dial, natural materials parts

The characteristics of natural materials mean that their structure and irregularities may be visible, which makes each piece unique and exclusive.

Our warranty does not apply to or cover the life of a battery, stem, crown, crystal or wear to the case and bracelet, cord or strap, and does not protect against moisture or water damage if the model is not water resistant. Our warranty does not include damage or apply to defects which are caused, directly or indirectly, by misuse, abuse, negligence of the user, accident, repairs or alteration not made by us (including battery replacement), or tampering with or opening the watch. Our warranty is valid only if the original case, crystal, and crown remain intact, or if any prior work has been performed by Precious Gems Jewelers.

Unfortunately, if an outside jeweler performs repair work on a piece of Precious Gems Jewelers jewelry, we cannot verify or guarantee the work, and the Precious Gems Jewelers lifetime warranty becomes void.

HOW TO SHIP YOUR ITEM FOR A CLEANING OR REPAIR

1. Print out and complete our Warranty Cleaning and Maintenance Form

2. Pack your item, a completed Maintenance Form, and a copy of your Precious Gems Warranty in a sturdy box. If you cannot locate your Warranty Card, give us a call and we will email you a new one. Be sure to put enough padding around your jewelry. Do not ship your item in an envelope as it does not provide sufficient protection.

3. To maintain a peace of mind, purchase shipping insurance for the full value of your item. We recommend any signature-required shipping methods from FedEx, UPS, or USPS.

4. Once we receive your item(s) we will call you to give you a time frame and a claim number -- in case you will need to check up on your order. Standard turnaround is 1-2 weeks.

5. When the item has gone through cleaning, inspection, and/or repair we will call you to collect the payment for return shipping. Shipping costs range from $10 to $30 depending on the value of your item.

At Precious Gems Jewelers we are committed to your complete satisfaction. That is why we cover your purchase with our Free Lifetime Warranty.